If you do not follow Michel Fortin blog posts you should.
http://www.michelfortin.com/stop-gambling-customers/
Michel has the ability to rant and complain and yet not offend anyone.
I on the other hand will tell someone where to go and I will name names.
Of course sometimes I end up on the short end of the 80/20 rule for customer service.
I am going to keep this post short because I am working on Part II of “The old days were a lot harder and easier”
Go read Michel’s blog post and make sure you post a comment.
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